Support

In case of trouble when using Match!, please pay attention to the following hints:

• If you do not know how to operate in a dialog window, carefully read all information in the window. Make sure that you understand the meaning of the buttons, input fields, lists, etc. Look at the way several functions are grouped into frames and read the frame titles, too.
• Press the F1 key and examine the context sensitive help text. Especially read the item mentioned under "Note:" and "See also:". Check the help jumps, too, which are underlined like links in a web browser.
• Look for appropriate keywords in the Help Index, and use the free-text search facility of the online help.
• If you do not know how a command in a pulldown menu operates, press the F1 key when the corresponding command is highlighted. This will open the help page for this command or its context.
• If you do not find a command, use the Help Index (Index tab on the Match! Application Help window) to get an alphabetic list of search items.
• Visit the Match! web page at https://www.crystalimpact.de/match/index.html. Among other information, there is a page where you can download the latest versions (updates) of online help files, sample files, and software patches for the executables.

If these hints do not give you an answer or if the trouble is caused by an error in the software (a "bug"), you can either

• send an e-mail to the program author (Dr. Holger Putz, putz@crystalimpact.de)
• send a fax to: ++49 - 2 28 - 9 81 36 44
• write to:

  Crystal Impact GbR
  Kreuzherrenstr. 102
  D-53227 Bonn
  Germany
  

Please describe how the bug can be reproduced as detailed as possible, and attach possibly required files (e.g. diffraction data)!